Terms & Conditions
Soap & Lark – Domestic & Commercial Cleaning Services
These Terms and Conditions govern the provision of cleaning services by Soap & Lark (“the Company”, “we”, “us”, or “our”) to the client (“the Client”, “you”, or “your”). By booking our services, you agree to the following terms.

1. Services
Soap & Lark provides domestic and commercial property cleaning services as agreed with the Client at the time of booking. Services may include but are not limited to:

• Regular domestic cleaning
• One-off cleaning
• End of tenancy cleaning
• Deep cleaning
• Commercial property cleaning
  
  The scope of work will be agreed in advance.
  
  

2. Bookings
Bookings can be made via phone, email, website, or other agreed communication channels.
The Company reserves the right to decline or cancel bookings at its discretion.
Clients must ensure access to the property at the scheduled time.

3. Access to Property
The Client must provide safe and timely access to the property.
If cleaners cannot gain access to the property at the scheduled time, the appointment will be treated as a same-day cancellation, and the applicable cancellation fee will apply.

4. Cancellation Policy
Clients may cancel or reschedule bookings subject to the following fees:

• 48 hours or more before appointment – No charge
• 24–48 hours before appointment – 20% of the service fee
• Same-day cancellation – 40% of the service fee
  
  Cancellation must be communicated via the same method used for booking or another agreed communication channel.
  
  

5. Payments
Payment terms will be agreed at the time of booking.
Payments must be made using one of the methods accepted by the Company.
Failure to make payment may result in suspension or termination of services.

6. Client Obligations
The Client agrees to:

• Provide safe working conditions 
• Inform the Company of any hazards
• Secure valuable items
• Provide electricity and running water where required
  
  The Company is not responsible for pre-existing damage or items not properly secured.
  
  

7. Satisfaction and Complaints
If the Client is not satisfied with the service provided, they must notify Soap & Lark within 24 hours of the service completion.
We will make reasonable efforts to resolve issues, which may include re-cleaning the affected area where appropriate.

8. Liability
Soap & Lark will take reasonable care when providing services.
However, the Company is not liable for:

• Wear and tear
• Pre-existing damage
• Damage resulting from faulty fixtures or materials
• Items not secured or stored safely
  Any claims must be reported within 24 hours of the service.
  
  

9. Non-Solicitation of Staff
Clients agree not to directly employ, engage, or contract any cleaner introduced by Soap & Lark for a period of 12 months following the last service provided by the Company.
If the Client chooses to engage the cleaner directly during this period, a one-off compensation fee of £2,500 will be payable to Soap & Lark.
This fee reflects the Company’s investment in recruitment, training, and administration.

10. Health & Safety
Cleaners reserve the right to refuse work that presents a safety risk, including but not limited to:

• Hazardous environments
• Dangerous substances
• Aggressive behaviour from occupants
  
  

11. Changes to Terms
Soap & Lark reserves the right to update or modify these Terms & Conditions at any time. The most current version will apply to all bookings.

12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.